❓ FAQ β€” Part 1 (1–10)

1. How long does shipping take? 🚚

Most orders arrive within 3–7 business days, depending on your location.

2. Do you ship nationwide? πŸ‡ΊπŸ‡Έ

Yes, we ship anywhere within the United States.

3. How can I track my order? πŸ”

A tracking number will be emailed to you once your order ships.

4. What payment methods do you accept? πŸ’³

We accept major credit cards, PayPal, and standard online payments.

5. Can I change or cancel my order? ✏️

Orders can be changed or canceled within a short window. Email us ASAP.

6. What if I received a damaged item? ⚠️

Contact us within 48 hours with photos; we’ll replace or refund it.

7. Do you accept returns? πŸ”„

Yes, returns are accepted within 30 days if the item is unused and in original condition.

8. Who covers return shipping? πŸ“¦

If the item was damaged or incorrect β€” we cover it. Otherwise, fees may apply.

9. How long do refunds take? ⏳

Refunds are usually processed within 5–7 business days after inspection.

10. Do you offer exchanges? πŸ”

We don’t process direct exchanges. Return the item and make a new order.

❓ FAQ β€” Part 2 (11–20)

11. Do you offer free shipping? 🎁

Some promotions may include free shipping; check our homepage for updates.

12. Are your products under warranty? πŸ› οΈ

Certain items may include manufacturer warranties; details vary by product.

13. Do you restock sold-out items? πŸ”„

We restock popular products regularly. If sold out, check back soon.

14. Can I update my shipping address? 🏑

Yes β€” if the order hasn’t shipped yet. Email us right away.

15. What if my package is lost? πŸ“­

Contact us and we’ll investigate with the carrier and assist accordingly.

16. Do you offer gift packaging? 🎁

Not at the moment, but we may introduce it in the future.

17. Will I receive order confirmation? πŸ“§

Yes, a confirmation email is sent immediately after purchase.

18. Do you keep my payment info? πŸ”

No, all payment data is processed securely by trusted payment providers.

19. Are my personal details safe? πŸ›‘οΈ

Yes β€” we use standard security measures to keep your information protected.

20. How can I contact support? πŸ“©

Email us anytime at Info@kmpermanentsmallhousegoods.com.