β FAQ β Part 1 (1β10)
1. How long does shipping take? π
Most orders arrive within 3β7 business days, depending on your location.
2. Do you ship nationwide? πΊπΈ
Yes, we ship anywhere within the United States.
3. How can I track my order? π
A tracking number will be emailed to you once your order ships.
4. What payment methods do you accept? π³
We accept major credit cards, PayPal, and standard online payments.
5. Can I change or cancel my order? βοΈ
Orders can be changed or canceled within a short window. Email us ASAP.
6. What if I received a damaged item? β οΈ
Contact us within 48 hours with photos; weβll replace or refund it.
7. Do you accept returns? π
Yes, returns are accepted within 30 days if the item is unused and in original condition.
8. Who covers return shipping? π¦
If the item was damaged or incorrect β we cover it. Otherwise, fees may apply.
9. How long do refunds take? β³
Refunds are usually processed within 5β7 business days after inspection.
10. Do you offer exchanges? π
We donβt process direct exchanges. Return the item and make a new order.
β FAQ β Part 2 (11β20)
11. Do you offer free shipping? π
Some promotions may include free shipping; check our homepage for updates.
12. Are your products under warranty? π οΈ
Certain items may include manufacturer warranties; details vary by product.
13. Do you restock sold-out items? π
We restock popular products regularly. If sold out, check back soon.
14. Can I update my shipping address? π‘
Yes β if the order hasnβt shipped yet. Email us right away.
15. What if my package is lost? π
Contact us and weβll investigate with the carrier and assist accordingly.
16. Do you offer gift packaging? π
Not at the moment, but we may introduce it in the future.
17. Will I receive order confirmation? π§
Yes, a confirmation email is sent immediately after purchase.
18. Do you keep my payment info? π
No, all payment data is processed securely by trusted payment providers.
19. Are my personal details safe? π‘οΈ
Yes β we use standard security measures to keep your information protected.
20. How can I contact support? π©
Email us anytime at Info@kmpermanentsmallhousegoods.com.