1. Returns Policy 📨
We want you to feel confident shopping with us. If something isn’t right, you can return your item within 30 days of receiving it.
You can return an item if:
🆕 It’s unused and in original condition
📦 All packaging and accessories are included
🧾 You can provide your order number or proof of purchase
To start a return, just email us at Info@kmpermanentsmallhousegoods.com.
Our team will guide you through the process and provide return instructions.
Return shipping:
🚚 If the item arrived damaged or incorrect — return shipping is free
📫 For all other returns, shipping costs may apply
2. Refunds Policy 💳
Once your returned item arrives at our facility, we will inspect it and notify you by email.
Refund process:
🔍 Inspection time: usually 2–3 business days
💵 Approved refunds: issued to your original payment method
⏳ Processing time: 5–7 business days depending on your bank
Refund may be denied if:
❌ Item shows signs of use
❌ Parts, accessories, or packaging are missing
❌ Damage was caused after delivery
3. Damaged or Incorrect Items ⚠️
If your order arrived damaged, defective, or not as described:
📸 Contact us within 48 hours of delivery
📧 Send photos + your order number
We will replace or refund the item at no cost to you.
4. Exchanges 🔁
We currently do not process direct exchanges.
If you need a different item, simply return the original one and place a new order.